FAQ

Height Works Ltd. specializes in fall protection solutions, providing comprehensive safety services, products, and consulting for those working at heights.

1. Height Works serves businesses and individuals throughout Canada, focusing on-location servicing throughout Western Canada at this time.

You can reach us by email at service@heightworks.ca or by phone at 403-201-8996.

Currently, Height Works operates primarily online. Orders can be placed through our website or via direct inquiry for custom orders. We are looking at a Commercial Space for 2025.

We offer fall protection consulting, custom system design, installation, inspections, equipment certification, and training.

In addition to selling fall protection equipment, Height Works offers consulting, training, and inspection services for comprehensive safety solutions.

Our product offerings include a range of fall protection systems, safety harnesses, PPE, lifelines, anchors, and other safety equipment for working at heights.

Only about 60% of our products are available online. Contact us for assistance if you need a specific item not listed on our website.

Yes, we offer custom orders. If you don’t see what you need online, contact us to discuss a tailored solution. For bulk product discounts, please inquire with chandra@heightworks.ca

All transactions on our website are listed in Canadian dollars (CAD).

We accept Visa and Mastercard for online purchases.

At this time, Height Works only ships within Canada.

If an item is out of stock, we will notify you, and you can choose to keep the item on backorder or receive a refund. If you don’t find what you’re looking for online, reach out to us to explore a personalized solution at chandra@heightworks.ca.

Backordered items will ship once they’re back in stock. You may cancel a backorder for a full refund anytime before shipping.

Yes, we can arrange specific brands or customized items upon request.

Orders are shipped through Purolator, and a tracking number is provided once your order is shipped.

In-stock items typically ship within 2-5 business days.

Backordered items ship within 5-7 business days after they become available. This is based on estimated timelines. For specifics, please reach out to chandra@heightworks.ca for more information.

Yes, shipping to remote locations may incur additional real-time shipping fees.

Contact us for express shipping options or expedited delivery for your order.

Yes, we’ll send email updates, including tracking information, once your order ships.

Height Works only services and sells products within Canada. For additional regions or areas, please contact service@heightworks.ca for referrals or recommendations to other partners or solutions.

Due to the nature of our products, all soft-goods and mechanical products are final sale unless a manufacturer defect is identified.

Contact us if you are dissatisfied with your purchase. While final sale items cannot be returned, we can help resolve any issues.

If you receive a defective product, please contact us at service@heightworks.ca with details, and we will work with you to resolve the issue.

Due to safety regulations, exchanges are not permitted on personal safety equipment.

If your order arrives damaged, please contact us immediately to discuss next steps.

Our inspection services include engineered fall protection systems, personal protective equipment, non-destructive testing, and crane and lift equipment certifications.

We recommend annual inspections to ensure compliance and safety. Please refer to your equipment’s manufacturer guidelines or contact us for advice.

Yes, we inspect and certify various brands and types of fall protection systems and personal protective equipment.

Non-destructive testing (NDT) includes magnetic particle testing, ultrasonic flaw detection, thickness testing, and visual weld inspections.

We inspect various lifting equipment, fall protection systems and PPE, including ladder, vertical or horizontal lifelines, harnesses, ropes, helmets, carabiners and SRL's.

Contact us with details about your equipment, including location and quantity, and our team will provide you with a cost estimate, and coordinate your inspection date and time.

Our consulting services include hazard analysis, fall protection system design, system and equipment recommendations, and system and equipment use training.

Yes, we provide onsite training for proper equipment use, fall protection systems, and rescue plans.

Contact us directly with information about your worksite and safety needs, and we’ll set up a consultation with one of our technical specialists.

Hazard analysis involves assessing potential fall risks at your site and recommendations that can include system and/or PPE recommendations specifically to address your fall risk.

We use secure servers and encryption to protect your personal data. For more details, refer to our Privacy Policy.

Height Works does not sell or lease customer information. Data is shared only with trusted partners as necessary to fulfill orders or provide services.

Contact us to update or remove your personal information from our records.

We offer comprehensive fall protection systems, including guardrails, horizontal and vertical lifelines, and custom-engineered solutions designed to meet your site’s unique requirements.

Yes, we specialize in custom-designed systems tailored to the needs and hazards of your specific worksite. Our team will work with you to ensure that the solution meets regulatory standards and provides maximum safety.

Installation times vary depending on the complexity and scope of the system. During the initial consultation, we provide an estimated timeline based on your project’s specific needs.

Our turn-key systems include everything from design and engineering to installation, testing, and certification. We handle each phase of the project to ensure a seamless, safe solution is delivered on time and on budget.

Yes, we offer maintenance and inspection services to ensure your system remains compliant and performs effectively over time.

We inspect a wide range of equipment, including fall protection systems, personal protective equipment, lifelines, manlifts, and fire department PPE. Our certified technicians handle both standard and specialized inspections.

Fall protection equipment should be inspected by the user at each use and annually by certified professional personnel to meet safety and regulatory requirements. Our team can help you set up a regular inspection schedule.

Non-destructive testing (NDT) includes magnetic particle testing, ultrasonic flaw detection, thickness testing, and visual weld inspections. These methods allow us to assess the integrity of your equipment without causing damage.

Contact us with details about your equipment, location, and inspection needs. Our team will coordinate a convenient time for the inspection and provide guidance on preparing your site.

Yes, we certify new equipment installations to ensure they meet all safety and compliance standards. We also provide recertifications for existing equipment.

Our consulting services include system design, hazard analysis, regulatory compliance guidance, and customized safety planning. We tailor each service to support your specific safety objectives.

Our consultants stay up-to-date with the latest safety regulations and standards. We’ll guide you through the requirements that apply to your operations and help you implement practices to stay compliant.

Yes, we perform in-depth hazard analysis to identify risks and recommend mitigation strategies. This service helps you proactively address potential safety issues in high-risk environments.

During a consultation, our team will assess your current safety practices, discuss your specific needs, and propose solutions tailored to your worksite. We aim to create a collaborative plan that enhances your safety culture.

If you’re unsure about regulatory compliance, designing a new safety system, or need guidance on enhancing your safety practices, consulting with our experts can provide clarity and effective solutions.

We offer training on equipment use, fall protection systems, rescue planning, and safety protocols specific to working at heights. Our training can be tailored to meet the needs of your team and industry.

Yes, we provide both on-site and virtual training options to meet the logistical needs of your team. On-site training allows for hands-on learning with actual equipment.

Training frequency depends on industry standards, equipment updates, and any regulatory changes. However, annual training refreshers are generally recommended to ensure safety knowledge remains current.

Our rescue planning training covers response protocols, rescue equipment use, and techniques for safe, efficient rescues from heights. It equips your team with the skills needed to respond quickly in emergencies.

Absolutely. We tailor our training programs to address the unique challenges and equipment requirements of your site, ensuring your team receives relevant and practical instruction.

Height Works provides a comprehensive range of fall protection equipment, including: 

1. Personal Protective Equipment (PPE): Safety harnesses, helmets, work gloves, face and eye shields.
2. Rope Access Gear: Ropes, carabiners, pulleys, ascenders, and descenders.
3. Fall Arrest Systems: SRLs (Self-Retracting Lifelines), energy absorbers, lifelines, and anchors.
4. Workplace Safety Solutions: Guardrails, rescue devices, and more.

Every product is carefully selected for its quality and adherence to industry safety standards. Each item is chosen for manufacturer quality and Canadian compliance and industry standards.

If you’re looking for a specific item not listed, please contact us. We offer custom orders and can source a range of safety products tailored to your needs.

Yes, our experts are available to help you select the best equipment for your specific application. We can advise on product features, compatibility, and regulatory compliance.

Due to the nature of safety equipment, all soft-goods and mechanical products are final sale unless a manufacturer defect is present. Please contact us if you experience any issues with your order.

Yes, all products we sell are certified to meet or exceed Canadian Safety Standards. We only partner with trusted suppliers who adhere to strict quality and safety requirements.